Help Center
Find answers to your questions about Avofax. Browse articles or search for specific topics.
Getting Started
New to Avofax? Start here.
How to Create Your Avofax Account
Step-by-step guide to signing up and setting up your account.
Getting Your Dedicated Fax Number
Choose a local, toll-free, or international fax number.
Understanding the Avofax Dashboard
Navigate the dashboard to manage your faxes and settings.
Sending Your First Fax
Send your first fax in under 2 minutes with our quick guide.
Sending Faxes
Learn how to send faxes online.
How to Send a Fax from the Web Dashboard
Upload documents and send faxes directly from your browser.
Supported File Formats for Faxing
PDF, Word, Excel, images, and more - see what you can fax.
Scheduling Faxes for Later
Send faxes at a specific time or date in any time zone.
Sending International Faxes
Fax to any country worldwide - formatting and rates explained.
Sending Bulk Faxes
Send the same document to multiple recipients at once.
Understanding Fax Delivery Confirmations
Track delivery status and troubleshoot failed faxes.
Receiving Faxes
Manage incoming faxes.
Receiving Faxes to Your Email
Get faxes as PDF attachments in your inbox.
Setting Up Fax Routing Rules
Automatically route faxes to different team members.
Configuring Fax Notifications
Email, SMS, and push notifications for incoming faxes.
Searching and Managing Your Fax Archive
Find past faxes and organize your document history.
Downloading and Printing Received Faxes
Access and print your faxes in various formats.
Email-to-Fax
Send faxes via email.
Setting Up Email-to-Fax
Configure your email address for fax sending privileges.
Email-to-Fax Address Format
How to format the recipient email address correctly.
Attaching Documents in Email-to-Fax
Best practices for email attachments that become faxes.
Adding a Cover Page via Email
Use the email subject and body as your cover page.
Mobile Apps
Fax from your phone or tablet.
Using the Avofax iOS App
Send and receive faxes from your iPhone or iPad.
Using the Avofax Android App
Fax on the go with our Android application.
Scanning Documents with Your Phone
Use your camera to scan and fax paper documents.
Push Notifications on Mobile
Get instant alerts for incoming faxes on your device.
Integrations
Connect Avofax to your tools.
Microsoft 365 / Outlook Integration
Send faxes directly from Outlook and Microsoft apps.
Google Workspace / Gmail Integration
Integrate Avofax with Gmail and Google Drive.
Slack Integration
Receive fax notifications and send faxes from Slack.
Zapier Automation
Connect Avofax to 5,000+ apps via Zapier.
REST API Overview
Build custom integrations with our developer API.
Cover Pages
Customize your fax cover sheets.
Security & HIPAA
Compliance and data protection.
HIPAA Compliance Overview
How Avofax meets HIPAA requirements for healthcare.
Requesting a Business Associate Agreement
Get a BAA for your healthcare organization.
Understanding Fax Encryption
AES-256 encryption and TLS for secure transmission.
Accessing Audit Logs
Track all fax activity for compliance reporting.
Data Retention Policies
Configure how long faxes are stored in your account.
Account & Billing
Manage your subscription.
Upgrading or Downgrading Your Plan
Switch between Starter, Professional, and Business plans.
Adding Team Members
Invite colleagues to your Avofax account.
Managing Payment Methods
Update credit cards and billing information.
Downloading Invoices
Access past invoices for expense reporting.
Canceling Your Account
How to cancel and what happens to your data.
Set Up Two-Factor Authentication
Protect your account with TOTP-based 2FA using any authenticator app.
Wallet & Page Credits
Understand your page balance, overage rates, and bonus pages.
Referral Program
Earn free pages by referring friends and colleagues to AvoFax.
Troubleshooting
Fix common issues.
Why Did My Fax Fail?
Common reasons for fax failures and how to resolve them.
Recipient Fax Line Busy
What to do when the receiving fax machine is busy.
Improving Fax Quality
Tips for clearer, more readable faxes.
Not Receiving Faxes
Troubleshoot missing incoming faxes.
Email-to-Fax Not Working
Fix common email-to-fax configuration issues.